Privacy Policy

Information we collect

When you request a quote, send us a message or book a service, we collect what you choose to share with us: your name, service address, mobile phone number, email address, details about your property (approximate size, bedrooms, bathrooms, condition, pets), your service preferences and any notes you add about your home.

When you confirm a service, we collect booking details such as the date and arrival window, and a payment method. Payment card details are collected and stored by our payment provider — we do not store full card numbers ourselves.

Our website uses analytics and advertising technologies to help us understand how people use the site and whether our marketing is effective. This includes Google Analytics and the Meta Pixel.

If you accept optional cookies, we also retain available campaign parameters (UTM tags and Google or Meta click identifiers), your landing-page path and the referring website domain during your browsing session. When you request a residential quote, this attribution and your optional answer about how you heard about Lovely are saved with the submission date and time for internal marketing-source reporting. We do not retain full referring URLs or send these quote-attribution records to advertising platforms. Declining optional cookies does not prevent a quote request or your voluntary source answer from being saved.

These tools may collect information such as pages viewed, browser and device information, approximate location derived from your internet connection, and interactions such as whether a quote was submitted. We do not send the contents of your quote request, your name, email address, phone number, service address or home notes to Meta through the Meta Pixel.

We use this information to improve our website, measure advertising performance and understand which marketing helps people find Lovely. We do not sell your personal information.

How we use your information

To prepare your quote, schedule and deliver your cleaning service, brief the Cleaning Professionals assigned to your home, process payment, respond to questions and keep a record of your preferences so your service stays consistent.

We may also contact you about your service quality, or invite you to leave a review. You’re never obligated to do so.

Cookies, analytics and advertising

We use cookies and similar technologies for website analytics and advertising measurement.

Google Analytics helps us understand how visitors use our website. Meta Pixel helps us measure whether advertising on Facebook and Instagram results in visits or quote requests.

These providers may process information according to their own privacy practices. Where optional analytics or advertising technologies require your consent, you can accept or decline them through the privacy choices provided on our website.

Declining optional tracking will not prevent you from browsing our website, requesting a quote or booking a cleaning service.

Electronic communications

By requesting a quote or booking a service, you agree that we may contact you by email, text message and phone about that request and the service itself — including confirmations, reminders, scheduling changes and follow-up after a visit.

Marketing or promotional messages, if we ever send them, will identify us clearly and include a way to unsubscribe. You can opt out of non-essential messages at any time by replying to ask us to stop, or by emailing us. Messages that are necessary to deliver a service you’ve booked will continue while that service is active.

Sharing your information

We share only what is necessary: your address, access arrangements and home notes with the Cleaning Professionals attending your home, and relevant details with the service providers who help us operate — for example scheduling software, email and messaging tools, and our payment provider.

We do not sell your personal information. We use service providers, including analytics and advertising platforms, only for the purposes described in this policy. We may disclose information where required by law.

How we protect it

We limit access to customer information to the people who need it to do their work, and we use reputable service providers for payment and communications. Access details such as codes and key arrangements are treated as confidential.

No system can be guaranteed completely secure, so we don’t claim that. If something goes wrong, we’ll tell you promptly and honestly.

How long we keep it

We keep customer and service records for as long as needed to provide service and to meet ordinary business and record-keeping needs. Quote requests that don’t become bookings are kept for a limited period and then removed.

Your choices

You may ask us what information we hold about you, ask for it to be corrected, or ask us to delete it. Where you ask us to delete information we need to complete an active service or to meet a legal obligation, we’ll explain what we’re able to remove and when.

Contact us about privacy

Email hello@lovelyhomecleaning.ca or send us a message. We aim to respond to privacy requests promptly.